Sirs,
I have no idea whom I am addressing as this was the only address
supplied to me at your Idea Office in Margao, Goa. I know that email is
quick but I'm old fashioned enough to also use hard copy.
We are a Voluntary Service Organisation registered with the Dept for
Consumer Affairs, Goa, and networked through GOACAN with about 30 other
Consumer Forums all over Goa. As our name suggests, we take up Civic
and Consumer issues.
At the monthly meeting of our Forum, there have been widespread
complaints about the poor connectivity from Idea. Idea is the most
popular mobile service provider here in Goa, mainly because of the good
signal available almost throughout the State, barring some villages
located in deep valleys or behind tall hills.
Of late however,the signal has become extremely poor, forcing customers
to make multiple calls. Some pre-paid customers complain that they have
got billed for incoming calls and that your meter seems to be ticking
much faster, thus registering 2 calls for under-one minute
conversations. But the most frustrating is the failure to connect when
you most require it. Many customers have given up other providers and
opted for Idea because of the good signal strength. If things do not
improve at your end, many customers will desert Idea.
We understand that these problems are occurring because of the
inordinate hurry with which you are rolling out 3G services without the
requisite infrastructure, and have therefore overloaded the existing
network. It will turn out to be a dud idea if, as a result, you lose
droves of loyal customers.
We await your response which we will convey to our members and the
public at large.
Thanking you for an early reply,
Yours faithfully
Xavier Cota
Convenor
I have no idea whom I am addressing as this was the only address
supplied to me at your Idea Office in Margao, Goa. I know that email is
quick but I'm old fashioned enough to also use hard copy.
We are a Voluntary Service Organisation registered with the Dept for
Consumer Affairs, Goa, and networked through GOACAN with about 30 other
Consumer Forums all over Goa. As our name suggests, we take up Civic
and Consumer issues.
At the monthly meeting of our Forum, there have been widespread
complaints about the poor connectivity from Idea. Idea is the most
popular mobile service provider here in Goa, mainly because of the good
signal available almost throughout the State, barring some villages
located in deep valleys or behind tall hills.
Of late however,the signal has become extremely poor, forcing customers
to make multiple calls. Some pre-paid customers complain that they have
got billed for incoming calls and that your meter seems to be ticking
much faster, thus registering 2 calls for under-one minute
conversations. But the most frustrating is the failure to connect when
you most require it. Many customers have given up other providers and
opted for Idea because of the good signal strength. If things do not
improve at your end, many customers will desert Idea.
We understand that these problems are occurring because of the
inordinate hurry with which you are rolling out 3G services without the
requisite infrastructure, and have therefore overloaded the existing
network. It will turn out to be a dud idea if, as a result, you lose
droves of loyal customers.
We await your response which we will convey to our members and the
public at large.
Thanking you for an early reply,
Yours faithfully
Xavier Cota
Convenor
