---------- Forwarded message ----------
From: Dwayne Pimenta <dp.cheers@gmail.com>
Date: 5 December 2012 08:23
Subject:
To: xaviercota@gmail.com
Dear Mr. Cota,
Further to our meeting yesterday, at our Benaulim office, we thank you for this opportunity to meet and clear all the doubts and clarifications so that there is more understanding and awareness between us, yourselves, and most importantly, our customers.
To reiterate, all Goa LPG Distributors were called for a meeting by the Director of Civil Supplies, Panjim as far back as August, 2012 wherein we were informed of the new changes in the LPG rules and we requested them to educate the public by regularly place advertisements etc. in the news
. On seeing these advertsisements, the customers reacted by visiting our showroom in huge numbers. We did our best to educate our customers by personally informing, advising and guiding them when they began flocking to our showroom as far as the middle of September, till date. In fact, you and your collegues witnessed this when you came to our Benaulim showroom about a month back when we explained to you all the current developments in the new LPG rules as laid down by the authorities. We have also displayed all press notes, advertisements etc. that have periodically appeared in the newspapers in the last 2 1/2 months at our showroom as well as our Colva Bharatgas Shoppe for the benifit of our customers - which we showed to you yesterday.
Even though the Govt. had specified that it was the responsibilty of the customer to check if his/her name appeared in any of the Blocked, DNSA/SNSA lists, my husband and I personally did this on behalf of our customers by checking the lists personally and informing the customer of what to do if their names did appear in any of these lists, and also signing in their Blue DGCC books , after checking. Incidently, these lists were computer generated and while they are genuine customers, their names were blocked for lack of usage etc. which were then un-blocked immediately on submission of KYC form etc. to avoid inconvenience to the customer.
As regards, the Smart Card, we have made it clear to all our customers that it is an optional method to ensure smooth and accurate method to ensure that the customer receives his/her subsidised refill. We have even put up notices and have made announcements in church in Benaulim to the effect that IT IS NOT COMPULSORY TO BUY THE SMART CARD. We will be doing the same in all the villages including Betalbatim within a week.
At your request we are printing a pamphlet for distribution to all customers advising them of the benefits and correct usage of the Smart Card. The proforma of the pamphlet is being sent to you for your approval.
As far as possible, we are trying our best to offer better service by hiring three more staff, three more computers and another printer to cope with the extra workload. Therefore, our staff will now be able to answer all phone calls and take bookings from customers wishing to telephonically make bookings without the Smart Card.
We once again apologise for not visiting Betalbatim on the 24th because as explained to you yesterday, the software took more than 2 days to be installed because of glitches and the late arrival of the engineer from Pune. We had notified the church in advance to make the change in date of our visit to Betalbatim and had also informed you accordingly. In any case, this will not occur again as we will be in close touch with you to ensure smooth functioning.
Thanking you.
Yours Sincerely,
Leisha Pimenta
From: Dwayne Pimenta <dp.cheers@gmail.com>
Date: 5 December 2012 08:23
Subject:
To: xaviercota@gmail.com
Dear Mr. Cota,
Further to our meeting yesterday, at our Benaulim office, we thank you for this opportunity to meet and clear all the doubts and clarifications so that there is more understanding and awareness between us, yourselves, and most importantly, our customers.
To reiterate, all Goa LPG Distributors were called for a meeting by the Director of Civil Supplies, Panjim as far back as August, 2012 wherein we were informed of the new changes in the LPG rules and we requested them to educate the public by regularly place advertisements etc. in the news
. On seeing these advertsisements, the customers reacted by visiting our showroom in huge numbers. We did our best to educate our customers by personally informing, advising and guiding them when they began flocking to our showroom as far as the middle of September, till date. In fact, you and your collegues witnessed this when you came to our Benaulim showroom about a month back when we explained to you all the current developments in the new LPG rules as laid down by the authorities. We have also displayed all press notes, advertisements etc. that have periodically appeared in the newspapers in the last 2 1/2 months at our showroom as well as our Colva Bharatgas Shoppe for the benifit of our customers - which we showed to you yesterday.
Even though the Govt. had specified that it was the responsibilty of the customer to check if his/her name appeared in any of the Blocked, DNSA/SNSA lists, my husband and I personally did this on behalf of our customers by checking the lists personally and informing the customer of what to do if their names did appear in any of these lists, and also signing in their Blue DGCC books , after checking. Incidently, these lists were computer generated and while they are genuine customers, their names were blocked for lack of usage etc. which were then un-blocked immediately on submission of KYC form etc. to avoid inconvenience to the customer.
As regards, the Smart Card, we have made it clear to all our customers that it is an optional method to ensure smooth and accurate method to ensure that the customer receives his/her subsidised refill. We have even put up notices and have made announcements in church in Benaulim to the effect that IT IS NOT COMPULSORY TO BUY THE SMART CARD. We will be doing the same in all the villages including Betalbatim within a week.
At your request we are printing a pamphlet for distribution to all customers advising them of the benefits and correct usage of the Smart Card. The proforma of the pamphlet is being sent to you for your approval.
As far as possible, we are trying our best to offer better service by hiring three more staff, three more computers and another printer to cope with the extra workload. Therefore, our staff will now be able to answer all phone calls and take bookings from customers wishing to telephonically make bookings without the Smart Card.
We once again apologise for not visiting Betalbatim on the 24th because as explained to you yesterday, the software took more than 2 days to be installed because of glitches and the late arrival of the engineer from Pune. We had notified the church in advance to make the change in date of our visit to Betalbatim and had also informed you accordingly. In any case, this will not occur again as we will be in close touch with you to ensure smooth functioning.
Thanking you.
Yours Sincerely,
Leisha Pimenta
